Return & Cancellations
General Policy
We understand that sometimes you may need to exchange an item. To facilitate an exchange or store credit, please initiate your request via email to joyas@joyasamerica.com within fourteen (14) days following the receipt of the item.
Exchange or Store Credit Conditions:
The request must be accompanied by the original packaging (boxes, bags, or other), the purchase receipt, and a brief explanation of the reason for the exchange or store credit request.
All exchange or store credit requests must be initiated within fourteen (14) days of receiving the item.
Return Process
Items must be returned in their original packaging and in the same condition as received – unworn/unused, with tags, and in original packaging.
The item must be postmarked for return within 14 days of the original receipt.
You are responsible for the return shipping cost. Please include your order number on the outside of the package.
Returns can be facilitated at any of our store locations.
Initiate a return by contacting us at joyas@joyasamerica.com
Condition of Returned Items
Upon receipt and inspection, an e-gift card for store credit or notification of replacement merchandise shipment will be issued within 3 to 6 business days.
Items not in good condition, damaged, or with missing parts may result in a denial of the exchange or store credit request.
Refused deliveries without prior consent will incur return shipping charges.
Unauthorized Returns
Items returned without prior request or not meeting the return conditions will not be accepted. Please contact us at joyas@joyasamerica.com for any return queries.
Damages and Issues
Inspect your order upon receipt and contact us immediately at joyas@joyasamerica.com if the item is defective, damaged, or incorrect, so we can resolve the issue promptly.
If your package is reported as delivered but not received, please check with neighbors or contact us. We will assist you with your case. Note that shipping company claims must be made after 20 days from the shipment date. JOYAS AMERICA INC is not responsible for lost packages.
Exceptions / Non-returnable Items
Sale items and gift cards are not eligible for return, exchange, or store credit.
All Sales Final: No returns or exchanges are possible for items purchased during a sale.
Refunds
We do not offer refunds. All sales are final, and refunds are not available under any circumstances.
Adjustments, Modifications, and Repairs
Requests for adjustments, modifications, or repairs of purchased items will be subject to an additional cost, which will be the responsibility of the customer. For more information, please contact us at joyas@joyasamerica.com or call +1 (321) 442-4752. We appreciate your understanding and remain at your disposal to address any inquiries related to this process.
